Stacking Up Three Seattle-Based Non-Profit Websites

Group: Brad Wilke and Iku Kawachi

Genre: Non-profit

Sites: 826 SeattleSeattle Milk FundSound Experience

Similarities:

General

  • All three are non-profit, mission-driven organizations based in the Seattle area
  • All three use a set of lingo or keywords common to (and relevant in) the non-profit sector

Design

  • All feature a top nav; navigation and usability are predicated upon this (everything goes through it)
  • All three are visual-centric; 826 Seattle has abundant graphics and illustrations, whereas the other two are heavy on photos
  • Seattle Milk Fund and Sound Experience have a bare-bones, minimalist theme to their appearance
  • 826 Seattle and Seattle Milk Fund both include mission statements or statements of purpose atop their site
  • 826 Seattle and Seattle Milk Fund include contact information (including a physical address) in the footer
  • 826 Seattle and Sound Experience integrate e-commerce in the form of merchandise sales
  • All three present, to varying degrees, clear “calls to action” (e.g. in the form of donations)

Differences:

  • Sound Experience’s topmost information on its index is about recent news/events, not a mission statement
  • 826 Seattle has a more aesthetically pleasing, eye-catching design
  • 826 Seattle is more well thought-out and interactive/engaging; content is clearly divided into panes and easily navigable via buttons
  • Seattle Milk Fund’s sections seem disjointed and ad-hoc, as if one was tacked on after another as an afterthought
  • Sound Experience’s interface seems crowded and doesn’t have a whole lot of padding; too many items in its drop-down nav
  • Placement of social media icons/buttons differs from site to site (Sound Experience has the best placement, even though it’s not aesthetically pleasing)
  • 826 Seattle is the lone site to integrate e-commerce well through its dedicated store (Greenwood Space Travel Supply Co.)
  • Sound Experience’s e-commerce integration is rudimentary; links to it are buried deep in the top nav
  • 826 Seattle and Seattle Milk Fund do an effective job of differentiating between informational content and content pertaining to how to get involved/donate (both clearly mark the latter by using buttons separate from the links in the nav)
  • Sound Experience forces visitors to go to every page via the top nav, so there’s little differentiation between sections and they’re difficult to spot immediately

Effectiveness of Design: 

In order to access the effectiveness of the web designs, we must first determine a general definition of “effectiveness.” In this case, and especially for this genre, delivery of accurate and specific information about the program(s) of the nonprofit are a top priority. Unlike a portfolio or e-commerce site, where design may decide between success and failure, here, an audience may be much more forgiving as long as they can easily gain a clear understanding of what the organization does and how they do it.

As such, we will define effectiveness as follows:

1) Does the site clearly convey the purpose of the organization? (1 = not at all; 5 = very well)

2) Is the site (relatively) easy to navigate (i.e. Are call-to-action buttons clearly marked, etc.?)? [1 = not at all; 5 = very much so]

3) How well is information on the site organized? (1 = not well at all; 5 = very well)

4) How well is the site integrated with the social graph? (1 = not well as all; 5 = very well)

Seattle Milk Fund:

1) =3;        2) =3;          3) =2;            4) = 3;            TOTAL = 11

Seattle Milk Fund conveys what they do clearly enough, especially via their top nav bar. Though they have a wide variety of social media sharing options, they are poorly organized and not well placed, so there is much room for improvement there. Information on the site feels randomly placed and does not follow any coherent logic. Overall, we would rate this site as Average.

Sound Experience:

1) =2;           2) =3;           3) =2;       4) =2;       TOTAL = 

Sound Experience provides a good deal of visual information, but the way their site is laid out, it’s not very easy to tell exactly what it is they do. It appears that they feature the most recent post first (blog-style), which doesn’t provide the average (or first time) visitor with enough context to grasp the purpose of the org. Top bar nav is helpful, but the rest of the information architecture does not seem to follow any discernible pattern. Lastly, social media integration is there, but it’s general to the org and not specific to the post/content, which we think makes a big difference when it comes to shareability. Below Average.

826 Seattle:

1) =4;      2) =4;       3) =5;       4) =2;      TOTAL = 15

826 Seattle has the strongest design among the three sites that we reviewed. It’s well organized, clear about what the org does (and how they do it) and there are multiple, easy to access call-to-action buttons throughout. It’s actually enjoyable to explore and the tone of the copy seems to reflect the style and personality of the org. The one shortcoming is in their social graph integration. The only options to connect to 826 Seattle via social media are located at the very bottom of the front page in colors and styles that do not lend themselves well to discovery. Otherwise, an excellent example of a site built on WordPress. Exceptional.

Persona:

Ann is a 34-year-old, stay-at-home mother who has two children aged 10 and 8. Her husband works in the digital media industry, and they live in a house in Ballard. She leads an active lifestyle and is passionate about education and her neighborhood and community.

Scenario: 

Ann is looking for prospective after-school and weekend activities for her two children, aged 10 and 8. She read about a few nonprofit organizations on a mom blog and thought it would be worthwhile to take a look at their websites to see if any of them might offer activities that would be a good fit for her kids OR if her and her husband might find a way to get involved to support the nonprofit’s efforts through volunteering or donations.

Analysis:

826 Seattle

Seattle Milk Fund

Sound Experience

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: